Practical - frequently asked questions
Information for Lexicon 2020 / 2021 voucher holders
Information for voucher holders for 2020
The validity of the vouchers which have been purchased will be automatically extended until 1 September 2021.
Information for holders of tickets for Lexicon for the period between 12 and 30 August 2020 / 2021
Unfortunately, the performance Lexicon will not be put on the stage in 2021. NoFit State Circus cannot come to Czechia because of the pandemic but also because of the problematic post-Brexit situation. We are really sorry for the inconvenience and would like to offer the ticket holders the following alternatives:
- Ticket exchange for one of the already confirmed shows which have been published on our website:
- Cirque Le Roux: Deer In The Headlights
- Cirque La Compagnie: L'Avis Bidon
- Les Filles du Renard Pâle: Résiste
- Compagnie 100 issues: Don't Feed the Alligators
- Ticket exchange for a voucher for this year’s festival edition
All ticket and voucher holders have been contacted. In case you didn’t get the message, please drop us a line at firstname.lastname@example.org.
Current Covid-19 measures
The festival will be held between 12 and 31 August and it will follow the epidemiological rules which will be applicable at that time.
On 10 May, Czech government approved the “Culture life renewal packages for 2021” (last update 12th of July 2021). Unless changes occur, all festival visitors will need to show a negative test or another proof as per current instructions (see the image below).
All ticket holders will also be contacted about the applicable measures about two weeks before the show by e-mail.
Festival Area Map
The festival takes place in the Letenské Sady park between the Kramář Villa and the Hanavský Pavilion. The nearest streets are Gogolova and Na Baště Sv. Tomáše.
How to get there and parking
The closest public transport stops are Chotkovy Sady (trams 2, 12, 18, 20 and 97, a 5-minute walk to the festival area) Hradčanská (metro line A, trams 1, 2, 8, 18, 20, 25, 26, 91, 96 and 97, a 12-minute walk), Sparta (trams 1, 8, 12, 25, 26, 91 and 96, a 15-minute walk).
Parking is available in underground garages opposite the Sparta stadium by the exit from the Blanka tunnel (http://www.garazeletna.cz/ - parking website only in Czech), a 15-minute walk.
Entrance to the festival area and tickets (basic information)
Entrance to the festival area is free. The festival offers paid shows (most of the performances for adults and children on 4 stages) as well as free ones (selected outdoor performances, workshops, concerts in the bar, and the food area).
Information for Visitors with Handicaps
General informationTo receive an invoice for bulk purchases, please contact us at email@example.com.
A tax receipt can be downloaded for your account (see "How do I log in?" below). If you need an invoice, please, e‑mail us at firstname.lastname@example.org.
Where do I find my e-Tickets?
After your payment is successfully completed, you will receive an e‑mail with your e‑Tickets as PDF attachments. If you haven't received the e‑mail, please, check your spam folder or search for e‑mails by email@example.com.
If you've already created an account on our website, you can log in by clicking the icon in the top right corner of our website (in mobile version "log in" link in the menu. After succesful login you have to click on the icon once more to open your user account. You can find there your e‑Tickets in the My Purchases section. Your account is created automatically when you purchase tickets. You can log in with your e‑mail address. If you don't log in within 14 days after your account is created, it will be automatically deleted.
Bank transfers take one workday to be processed, so, if you make the payment on Monday, you should receive your e‑Tickets by e‑mail on Tuesday. If you can't find the e‑mail, please, check your spam folder or search for e‑mails by firstname.lastname@example.org.
If you have purchased a ticket online, it is not necessary to print it. You can only have a PDF version on your phone and show the QR code on the display.
How do I log in to my account?
Click on the icon in the top right corner of our website and enter your login information – your e‑mail and your password. If you don't know or don't remember your password, ask for a new one to be sent to you.
After succesful login you have to click on the icon once more to open your user account.
In your account, you can review your past purchases, change your password or sign up for the Circus Fans Club.
Voucher Purchase and Redemption
Vouchers can be purchased on our website and personally at the box office at Letenske sady. We offer these options of online payment:
- online card
- bank transfer payment
All valid vouchers are extended until September 1, 2021 and all newly purchased vouchers can be redeemed in 2020 or in 2021.
A voucher can only be used for purchases of equal or higher price. If you want to purchase tickets for a lower amount, contact us at email@example.com.
Ticket Returns and Date Changes
No refunds for purchased tickets.
When in doubt whether your payment has been successful or when experiencing other technical issues, please, contact us at firstname.lastname@example.org.