Practical - frequently asked questions
Information for Ticket or Voucher for 2020's Edition Holders
Information for owners of Letní Letná 2020 vouchers
The validity of all already purchased vouchers will be automatically extended until September 1, 2021.
Information for holders of tickets for the Lexicon performance (dates 13th to 31st August 2020)
The Lexicon performance will be presented in 2021. Current ticket owners can choose from several options:
- You can keep the ticket until you receive information about the new show dates (the information will arrive no later than March 2021). Then you can trade your current ticket for a new one.
- You can transfer the purchase cost of your ticket to a voucher which can be used for another performance.
- You can request a refund for the ticket.
We'll be happy if you decide to support the festival by not requesting a refund.
All ticket and voucher owners have been contacted. If you haven't received the message, write to us at firstname.lastname@example.org.
Festival Area Map
The festival takes place in the Letenské Sady park between the Kramář Villa and the Hanavský Pavilion. The nearest streets are Gogolova and Na Baště Sv. Tomáše.
How to get there and parking
The closest public transport stops are Chotkovy Sady (trams 2, 12, 18, 20 and 97, a 5-minute walk to the festival area) Hradčanská (metro line A, trams 1, 2, 8, 18, 20, 25, 26, 91, 96 and 97, a 12-minute walk), Sparta (trams 1, 8, 12, 25, 26, 91 and 96, a 15-minute walk).
Parking is available in underground garages opposite the Sparta stadium by the exit from the Blanka tunnel (http://www.garazeletna.cz/ - parking website only in Czech), a 15-minute walk.
Entrance to the festival area and tickets (basic information)
Entrance to the festival area is free. The festival offers paid shows (most of the performances for adults and children on 4 stages) as well as free ones (selected outdoor performances, workshops, concerts in the bar, and the food area).
Information for Visitors with Handicaps
General informationTo receive an invoice for bulk purchases, please contact us at email@example.com.
A tax receipt can be downloaded for your account (see "How do I log in?" below). If you need an invoice, please, e‑mail us at firstname.lastname@example.org.
Where do I find my e-Tickets?
After your payment is successfully completed, you will receive an e‑mail with your e‑Tickets as PDF attachments. If you haven't received the e‑mail, please, check your spam folder or search for e‑mails by email@example.com.
If you've already created an account on our website, you can log in by clicking the icon in the top right corner of our website (in mobile version "log in" link in the menu. After succesful login you have to click on the icon once more to open your user account. You can find there your e‑Tickets in the My Purchases section. Your account is created automatically when you purchase tickets. You can log in with your e‑mail address. If you don't log in within 14 days after your account is created, it will be automatically deleted.
Bank transfers take one workday to be processed, so, if you make the payment on Monday, you should receive your e‑Tickets by e‑mail on Tuesday. If you can't find the e‑mail, please, check your spam folder or search for e‑mails by firstname.lastname@example.org.
If you have purchased a ticket online, it is not necessary to print it. You can only have a PDF version on your phone and show the QR code on the display.
How do I log in to my account?
Click on the icon in the top right corner of our website and enter your login information – your e‑mail and your password. If you don't know or don't remember your password, ask for a new one to be sent to you.
After succesful login you have to click on the icon once more to open your user account.
In your account, you can review your past purchases, change your password or sign up for the Circus Fans Club.
Voucher Purchase and Redemption
Vouchers can be purchased on our website and personally at the box office at Letenske sady. We offer these options of online payment:
- online card
- bank transfer payment
All valid vouchers are extended until September 1, 2021 and all newly purchased vouchers can be redeemed in 2020 or in 2021.
A voucher can only be used for purchases of equal or higher price. If you want to purchase tickets for a lower amount, contact us at email@example.com.
Ticket Returns and Date Changes
No refunds for purchased tickets.
When in doubt whether your payment has been successful or when experiencing other technical issues, please, contact us at firstname.lastname@example.org.